Privacy & Security

HeroPetBeds.com is dedicated to protecting the privacy and security of any users of our website. The following privacy statement outlines which information is collected from visitors, who has access to said information and how it is used.

Information Collection and Use
Hero Home Products, Inc. (“Us” or “We”) is the sole owner of any and all information collected on this website to purchase all products and services from HeroPetBeds.com website (“Site”). We will not, under any circumstances share, rent or sell any of this information to any third parties, except as stated in this policy.

We Collect a variety of types of information for order processing, status updates and to provide you with information regarding products and/or services that we provide. Examples of the types of information we collect include, but not limited to:
► Contact information, such as your name, billing address, shipping address, phone number and email address.
► Purchase information, such as the items you purchase and their respected specifications, items you have altered or custom made (including measurements, fabric choice, fill choice and options), payment method and payment information (such as debit or credit card numbers and information), billing and shipping addresses and contact information.
► Profile and account information, which may include contact, purchase and preference information as well as your account password, information about wish list items, item in your online shopping cart or save for future purchase, registry information, product review information and other information about your profile or account.

How we use your information
The information that we collect from you is solely used to conduct our business and to provide you with the best products, services and experiences. The financial information we require from you to process your order includes, but is not limited to your credit card number, expiration date, credit card security code, billing address and zip code, wire transfer information, money order information or check information. Hero Pet Beds uses this information to fulfil your order and process your payments. HeroPetBeds.com must share your personal and financial information with our merchant bank for authorization and approval. This process is protected by an encrypted security system. We never share your personal of financial information with any third parties except those specified in the sharing section of our privacy policy.

Cookies
HeroPetBeds.com may utilize cookies and other data collection methods used to gather information regarding our users and their use on our website. This information is solely used for analytical reasons and to help us improve our services and offer an improved customer experiences.

Log Files
We use IP addresses to analyze trends, administer the site, track user movement, and gather broad demographic information for aggregate use. We do not link IP addresses to personally identifiable information, and we do not distribute or share IP information with any third parties.

Sharing
Except as disclosed in this privacy policy, Hero Home Products, Inc. does not share your personal data with any outside parties.

► We share personal data with your consent or as necessary to complete your transactions or provide the products or services you have requested or authorized. We may also share your personal data within our corporate group, including with our subsidiaries, affiliates, and divisions, all of whom may use your data for the purposes disclosed herein. In addition, we may share your personal data with our approved and appointed distributor network.
► We may share your personal data with service providers who perform services on our behalf. For example, we may hire other companies to handle the processing of payments, to provide data storage, to host websites, to fulfill orders and shipments, to assist in direct marketing, analyze your interests and preferences and to conduct audits, etc. Those companies will be permitted to obtain only the personal data they need to provide the service. They are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose. Hero Home Products, Inc. maintains contracts with these third parties requiring their treatment (access, use and disclosure) of personal data to be consistent with our obligations under the law.
► We reserve the right to disclose your personal data if we have a good faith understanding we are required to do so by law (including to meet national security or law enforcement requirements), or in the good-faith belief that such action is reasonably necessary to comply with legal process, respond to claims, or protect the rights, property or safety of our company, employees, customers, or the public.

Links
HeroPetBeds.com may link to websites, including those of our third-party content providers or distributor network, that have different privacy policies and practices from those disclosed here. We assume no responsibility for the privacy policies and practices of any other website.

Security
HeroPetBeds.com incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer (“SSL”) for all financial transactions through the Site. We use SSL encryption to protect your personal information online, and we also take several steps to protect your personal information in our facilities. Access to your personal information is restricted. Only employees who need access to your personal information to perform a specific job are granted access to your personal information. Our servers on which we store personal and financial information are kept in a highly secured environment, inside a locked room. When you visit our Site, you access servers that are kept in a highly secure physical environment, behind a locked cage and an electronic firewall.
While we use industry-standard precautions to safeguard your personal information, we cannot guarantee complete security. 100% complete security does not presently exist anywhere online or offline.

Testimonials
The testimonials section of the HeroPetBeds.com website is for the purpose of sharing positive experiences that you had with HeroPetBeds.com, with certain products, with certain services, or with certain companies associated with HeroPetBeds.com. The testimonials section is moderated to ensure accurate and positive testimonials. Published testimonials are genuine, but HeroPetBeds.com reserves the right to edit or alter such to remove personal information, statements that may be a violation of law, or statements that may infringe on the rights of HeroPetBeds.com or third parties. HeroPetBeds.com reserves the right to post or remove any testimonial at its discretion.

Notification of Changes
HeroPetBeds.com reserves the right to change the terms of this privacy policy at any time when necessary to reflect changes in our products, how we process personal data, or applicable law. When we make changes, we will revise the "last updated" date at the bottom of this policy. If we make any material changes to this policy, we will notify you here, by email or by means of a notice on our homepage. We encourage you to review this policy whenever you visit our site.

Last Updated
January 1, 2020